ku7bet Privacy Policy
This Privacy Policy explains in plain, clear English exactly what personal data ku7bet collects from Bangladesh players, how that data is used, who it may be shared with, how long it is retained, and what rights you have over your own information. Your privacy matters to us — this document is written to be understood, not to obscure.
Your Data Is Protected
All data collected by ku7bet is stored on secure, encrypted servers. We apply SSL/TLS encryption across every page of the platform to protect data in transit between your device and our servers.
You Control Your Data
As a registered ku7bet player, you have the right to access, correct, export, and request deletion of the personal data we hold about you. Contact [email protected] to exercise these rights at any time.
No Unnecessary Sharing
ku7bet does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with essential service providers, payment processors, and where required by applicable law.
Payment Data Security
ku7bet does not store full bKash, Nagad, Rocket, or card numbers on its own servers. Payment transactions are handled via encrypted channels with your chosen payment provider directly.
KYC Data Handled Carefully
Identity documents submitted for KYC verification are stored securely, accessed only by authorised compliance staff, and deleted after the retention period specified in this policy.
Transparent Cookie Use
We use cookies strictly for platform functionality, session management, and aggregate analytics. We do not use cookies to build advertising profiles or share browsing data with ad networks.
1 Data We Collect
1.1 Registration Data
When you create a ku7bet account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, Bangladesh mobile phone number, and the username and password you choose. This information is necessary to establish your account, verify your eligibility to use the platform, and communicate with you about your account activity.
1.2 Identity Verification (KYC) Data
If you are required to complete KYC verification — either before your first withdrawal or upon ku7bet's request for compliance purposes — we will collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence, together with proof of address and proof of payment method ownership. These documents are processed solely for the purposes of verifying your identity and age and fulfilling our obligations under applicable anti-money laundering standards.
1.3 Financial Transaction Data
We record details of every deposit and withdrawal transaction processed through your account. This includes transaction timestamps (in BST), amounts in BDT (৳), payment method type (e.g., bKash, Nagad, Rocket, Visa), and transaction reference numbers provided by your payment provider. We do not store full payment account credentials such as complete mobile wallet numbers or full card numbers — these remain with your payment provider.
1.4 Gameplay and Betting Data
ku7bet records all betting and gaming activity associated with your account, including bet amounts, selections, odds, game titles, outcomes, session start and end times, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
1.5 Technical and Device Data
When you access the ku7bet platform, our servers automatically log certain technical information. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and the pages or features you access during each session. This data helps us maintain platform performance, diagnose technical issues, and detect suspicious access patterns that may indicate unauthorised use of your account.
1.6 Communications Data
If you contact ku7bet's support team — whether via live chat or email — we retain records of that correspondence, including the content of your messages, the date and time, and the resolution reached. These records allow us to provide consistent support, track recurring issues, and maintain a complete picture of your account history.
2 How We Use Your Data
ku7bet uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or being required to do so by law.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of a contract between you and ku7bet |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Performance of a contract; compliance with financial regulations |
| Verifying your identity and age (KYC) | Legal obligation; legitimate interests (fraud prevention) |
| Detecting and preventing fraud, money laundering, and platform abuse | Legitimate interests; legal obligation |
| Personalising your experience (e.g., recommended games, relevant promotions) | Legitimate interests; consent where required |
| Sending transactional communications (deposit confirmations, withdrawal status, account alerts) | Performance of a contract |
| Sending promotional communications (bonuses, seasonal offers such as Eid or BPL specials) | Consent — you may unsubscribe at any time via email to [email protected] |
| Responsible gaming monitoring and intervention | Legitimate interests; legal obligation |
| Platform analytics and improvement | Legitimate interests |
| Compliance with applicable laws and responding to lawful requests from authorities | Legal obligation |
2.1 Automated Decision-Making
ku7bet uses automated systems to flag accounts for review based on patterns consistent with fraud, bonus abuse, or money laundering. These automated flags do not result in automatic adverse action against your account — a human compliance team member reviews every flagged case before any decision is made. You have the right to request human review of any decision that affects your account materially.
2.2 Responsible Gaming Monitoring
We monitor gameplay and deposit patterns to identify signs of problem gambling behaviour. Where our systems detect patterns of concern — such as rapidly escalating deposit frequency, prolonged uninterrupted gaming sessions, or repeated reversal of self-exclusion requests — our responsible gaming team may reach out to you directly. This monitoring is conducted in your interest and in compliance with our duty of care as a responsible gaming operator. For more information, see our Responsible Gaming page.
3 Data Sharing & Disclosure
3.1 Payment Processors
To process your deposits and withdrawals, ku7bet shares necessary transaction data with your chosen payment provider, such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The data shared is limited to what is strictly required to execute and confirm the transaction. Each payment provider operates under its own privacy policy and data protection obligations.
3.2 Game Providers
Casino and slot games on the ku7bet platform are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. Your account identifier and session tokens may be passed to these providers to load and operate game sessions. These providers do not receive your full name, contact details, or payment information — only the minimum technical identifiers required to run the game.
3.3 IT and Infrastructure Providers
ku7bet works with cloud hosting, content delivery, and cybersecurity service providers to operate and protect the platform. These providers process data on our behalf under strict contractual obligations that prohibit them from using your data for their own purposes and require them to maintain security standards consistent with this Privacy Policy.
3.4 Legal and Regulatory Disclosure
ku7bet may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other authorities where required to do so by applicable law, court order, or to protect the rights, property, or safety of ku7bet, its players, or the public. We will notify you of any such disclosure to the extent permitted by law.
3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of ku7bet's business, player data held at the time of the transaction may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and the applicable privacy arrangements for your data before the transfer takes effect.
4 Cookies & Tracking
4.1 What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit the ku7bet platform. They allow the platform to remember your session, preferences, and certain settings between visits. ku7bet uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, prevent cross-site request forgery (CSRF), and enable core platform functionality. Cannot be disabled without breaking the platform. | Session |
| Functional | Remember your language preference (English), display settings, and recently viewed game categories to improve your experience on return visits. | 30 days |
| Analytics | Collect aggregated, anonymised data about how players navigate the platform to help us identify performance bottlenecks and improve page structure. No personally identifiable information is included in analytics reports. | 90 days |
| Fraud Prevention | Store a device fingerprint token used to detect suspicious login attempts and protect your account from unauthorised access. | 180 days |
4.3 Managing Cookies
You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Please note that disabling essential cookies will prevent you from logging in to your ku7bet account and using core platform features. Disabling functional and analytics cookies will not affect your ability to play games or make transactions, but may reduce the personalisation of your experience.
4.4 Third-Party Tracking
ku7bet does not embed third-party advertising trackers, social media pixels, or cross-site tracking scripts on its platform. Analytics data collected is processed internally and is not shared with advertising platforms or data brokers.
5 Data Retention
ku7bet retains your personal data only for as long as is necessary for the purposes for which it was collected or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data (active account) | Duration of account + 5 years after closure |
| KYC identity documents | 5 years from the date of submission or account closure, whichever is later |
| Financial transaction records | 7 years from the date of the transaction |
| Betting and gaming records | 5 years from the date of the session |
| Support correspondence | 3 years from the date of the last message in the thread |
| Technical/server logs | 90 days on a rolling basis |
| Self-exclusion records | 7 years from the date the exclusion was applied |
| Marketing preference records | 3 years from the date of last consent update or unsubscribe |
At the end of the applicable retention period, data is securely deleted or anonymised so that it can no longer be associated with any individual. Where anonymised data is retained for aggregate statistical purposes (for example, to understand long-term platform usage trends), it cannot be used to identify you.
6 Your Privacy Rights
As a ku7bet player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us in writing at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days (BST) and respond substantively within 28 calendar days.
6.1 Right of Access
You have the right to request a copy of all personal data ku7bet holds about you. We will provide this in a structured, commonly used, machine-readable format (typically a PDF summary and CSV data export) at no charge for the first request in any 12-month period.
6.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as a misspelled address), you may update your account details directly through the platform settings. For corrections to identity or KYC data, please contact the support team.
6.3 Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing on legitimate-interest grounds. Erasure requests are subject to our legal obligation to retain certain data categories (particularly financial transaction records and KYC documents) for the periods set out in Section 5. Where erasure is not possible due to legal retention obligations, we will explain this clearly in our response.
6.4 Right to Data Portability
Where ku7bet processes your data on the basis of your consent or in performance of a contract, you have the right to receive that data in a portable format and to request that it be transmitted directly to another data controller where technically feasible.
6.5 Right to Withdraw Consent
Where ku7bet processes your data on the basis of consent (for example, sending you promotional emails about ku7bet bonuses or BPL cricket special offers), you may withdraw that consent at any time by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
6.6 Right to Object
You have the right to object to the processing of your personal data where ku7bet relies on legitimate interests as its legal basis and you believe your interests, rights, and freedoms override those legitimate interests. You also have an unconditional right to object to your data being used for direct marketing purposes.
7 Data Security
7.1 Technical Safeguards
ku7bet implements a layered security architecture to protect player data. All data transmitted between your browser or device and our servers is encrypted using TLS 1.2 or higher. Data stored on our servers is encrypted at rest using AES-256 encryption. Access to production databases containing player data is restricted to a small number of authorised personnel and is protected by multi-factor authentication and role-based access controls.
7.2 Operational Safeguards
All ku7bet staff and contractors who handle personal data are subject to confidentiality obligations and receive regular training on data handling best practices. Access privileges are reviewed periodically and revoked promptly upon termination of employment or contract. Internal audits of data access logs are conducted on a regular basis to detect any anomalous access patterns.
7.3 Payment Security
ku7bet does not store full payment credentials (mobile wallet account numbers, card numbers, or bank account details) on its own servers. All payment data is processed through encrypted channels directly with the relevant payment provider (bKash, Nagad, Rocket, Visa, Mastercard, etc.). ku7bet is not liable for security incidents arising from vulnerabilities within third-party payment provider systems, though we will cooperate fully with any investigation that may affect our players.
7.4 Data Breach Response
In the event of a data breach that is likely to result in a risk to your rights and freedoms, ku7bet will notify affected players without undue delay after becoming aware of the breach, providing a description of the nature of the breach, the data categories affected, the likely consequences, and the measures taken or proposed to address it. We will also notify relevant authorities as required under applicable law. You can help protect your account by using a strong, unique password and by notifying us immediately if you suspect unauthorised access to your account.
8 Changes to This Policy
ku7bet reserves the right to update or revise this Privacy Policy at any time. When we make a material change — meaning a change that meaningfully affects how we collect, use, or share your personal data — we will notify you by email to the address registered on your account and by posting a prominent notice on the platform for a period of at least 14 days before the change takes effect.
For minor or administrative changes (such as corrections to wording or updated contact information), we will update the "Last Updated" date at the top of this page without direct notification. We encourage you to review this Privacy Policy periodically. The current version of the policy is always available at ku7bet.net/privacy-policy.
Your continued use of the ku7bet platform after any published change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a material change to this policy, you may close your account by contacting support at [email protected] before the change takes effect.
8.1 Contact for Privacy Matters
For all privacy-related enquiries, data subject access requests, or concerns regarding how ku7bet handles your personal data, please contact our support team at:
Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 4–12 hours (BST), Monday to Sunday
ku7bet is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.
Quick Summary
- We collect only what's needed to run your account and comply with the law.
- Your payment credentials are never stored on ku7bet servers.
- We do not sell your data to advertisers or third-party marketers.
- You can request a copy, correction, or deletion of your data at any time.
- All data is encrypted in transit (TLS) and at rest (AES-256).
- Marketing emails are opt-in; unsubscribe anytime.
- KYC documents are held for 5 years then securely deleted.
Data Rights Requests
- Email: [email protected]
- Subject: "Privacy Rights Request"
- Response within 28 calendar days
- Available 24/7 via live chat on the platform
Related Policies
18+ Reminder
- ku7bet is strictly for players aged 18 and above. Age verification is part of our KYC process.
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